Which collection do the products sold on the Patrizia Pepe Store belong to?
The clothing and accessories featured on the Patrizia Pepe Store belong to two separate collections. In the section COLLECTIONS you can find items belonging to the current Spring/Summer or Fall/Winter season. In the section VINTAGE you will find items belonging to the previous Spring/Summer or Fall/Winter season.
How can I pay?
You can pay by credit card or PayPal card in a secure, quick and easy way. If you don''t have a credit card or PayPal card, you can pay the courier directly on delivery of the goods, in which case you will need to have the exact money available in cash on delivery, otherwise you cannot take receipt of the parcel. Payment on delivery incurs a €5.00 commission in addition to the total cost of the order and delivery charges.
How much are the delivery charges?
The delivery charges are as follows: Standard delivery €10.00, Express delivery €15.00. €1 is added to the delivery cost for each additional item.
After having placed the order, how long will I have to wait to receive my items?
If you have selected Standard delivery, the parcel will be delivered approximately 48/72 hours after courier collection from our warehouses. If you have selected Express delivery, the delivery time is within 24 hours of courier collection from our warehouses with the exception of certain zones, where delivery will be made within 24/48 hours following pick-up. For islands, an additional day is always required for delivery. For USA, Canada and Russia the average delivery time is 7 working days.
On which days do you deliver and which courier do you use?
Deliveries are made daily from Monday to Friday. All orders placed on Saturday or Sunday will be processed on the following Monday morning. The courier charged with making deliveries is UPS, during office hours Monday to Friday. Italian clients can contact them on the freephone number 02/30303039, while clients of other nationalities can visit the website www.ups.com. For Russia the courier used is OTS Logistic Group. http://www.otslogisticsgroup.com
Can I decide to have my parcel delivered to a different address or a country different to the registration details?
In section 3 (deliveries) of the order process, it is possible to indicate a different delivery address to the one saved in your user profile, however this different address must be in the same country.
Do you deliver worldwide?
Our Online Store delivers to Europe, EEC member states, the USA, Canada and Russia. It is possible to check this information in the "SHIP TO" section of the Store web page.
How can I receive confirmation of my order?
The order confirmation from the company will be sent by email to the email address listed in your profile. When you receive the email confirming that the payment has gone through successfully, the goods selected in the cart are confirmed.
How can I find out the tracking number for my order?
Once logged in, in the "PROFILE" section you can see the progress of your order at the warehouse. When the goods have been shipped you can track the parcel. This service is not available for shipments to Russia; for information go to chat online or send an email through the relevant section on the site.
When making the delivery, does the courier contact the recipient to make an appointment?
Normally, this does not happen on the first delivery attempt. In the event that the first delivery attempt does not succeed due to no one available to take receipt at the preselected destination, it is likely that the courier will make contact before attempting to re-deliver.
How can I cancel my order if I no longer wish to receive it?
It is possible to cancel your order within 4 hours of submission by sending an email using the Online Form, indicating the order number and reason for cancelling. In the case that the order is refused on delivery, when it is returned to the company the total amount excluding delivery costs will be refunded.
How can I return my order and are there costs involved?
To return goods, it is necessary to ensure that the general conditions of sale are observed. You may request a return within 10 working days of receipt of the order. Simply go to the RETURNS section within your profile, at the end of the online process the system will issue a return merchandise authorisation (RMA) code to be quoted on your parcel. The return shipping is free of charge.
Can I exchange goods for a different item to the one ordered?
Exchanges are only possible for different sizes and/or colours of the same article.
How do I go about exchanging goods, and is there an additional cost involved?
Go to the RETURNS section within your profile, at the end of the online process the system will issue a return merchandise authorisation (RMA) code to be quoted on your parcel. Once the goods are received by the company we will endeavour to dispatch the item in the size/colour requested as soon as possible. The return shipping is free of charge. For orders made to the United States, Canada and Russia exchanges cannot be accepted, only returns of any amount.
How does the reimbursement work?
In the case that you had made your purchase using a credit card or PayPal card, the company will credit the full amount (equal to the total amount of items returned excluding delivery charges) directly onto the credit card or PayPal card. If you paid cash on delivery, you will need to specify in the online returns process a current account and related IBAN code into which the company can make a bank transfer for the amount equal to the goods returned excluding delivery charges. The time required to credit your card may vary between banks but generally allow for 2-3 working weeks to be able to see the amount available in your account; this is as a result of the interbank system and The Store is not responsible for this processing time. Customers who paid cash on delivery and do not have a bank account will be charged €10 administration costs for issuing a postal order or cheque.
How do vouchers work?
When you get a voucher, log in and under the COUPON section of your profile you can see the amount credited; on purchases this coupon will cover up to 50% of the value of the items bought. The remainder can by settled using a credit card or paid cash on delivery. In the event that a purchase made using a voucher needs to be returned, the reimbursement will take the same form as the purchase and therefore part will be credited in the form of a voucher and the remainder by the means of the payment used. The re-credited voucher on your profile will be valid for a maximum of 5 days.