Delivery and Returns
You can select your preferred shipping method during the product purchase phase.
By selecting the "standard" method, your order will be delivered approximately 48-72 hours after pick-up by the courier from our warehouses.*
If you prefer "Express" shipping, the delivery time will be within 24 hours.*
Standard delivery is free for all orders containing at least one product from the New Collection.
*For islands, shipment always requires an extra day. For the countries USA, Canada and Russia, average shipment time is 7 working days. For Hong Kong, the average shipping time is 3 working days.
Returning items is easy. You may request a return within 14 days since the receipt of the order.
- Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
- If you are a registered user, enter your account in 'My orders' section. If you have placed an order as a guest user, visit the dedicated section 'Order status' in the footer of the website and search for the order containing the product(s) you wish to return. In the dedicated section of the website, directly download the pre-printed return label which must be placed on the original box (or another, equally sturdy one), so as to cover the original shipment label.
- Arrange the pick-up of your package by the courier.
- Your return will be processed within 3 working days from parcel delivery to our warehouse. You will be refunded with the same payment method as the one used to make the original purchase; the time it takes for you to receive your refund varies according to credit institute. You will only be refunded for the purchased product, any costs incurred for shipment or other additional services will not be refunded.
- If your return does not meet the conditions listed, the package will be sent back to you without receiving the refund.
- For further information please send an email to firstname.lastname@example.org or contact +39 0223345321.
It is also possible to cancel your order within 4 hours of submission by sending an email to our Customer Service department.