Shipping and Returns
Shipping is free with the purchase of at least an item from the New Collection.
During promotions, shipping has an additional cost of HK$300.00 and a delivery time of around 72 hours.
With the standard shipping, your order will be delivered within approximately 48/72 hours after the courier picks it up from our warehouse.
For islands, delivery always requires an extra day.
For United States, Canada and Russia, the average delivery time is 7 working days.
For Hong Kong, the average delivery time is around 3 working days.
You can return your order within 14 days
from the delivery.
Make sure the items you return are in their original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
In case you would like to change colour or size, you will have to proceed with a new order after returning the items you would like to substitute (we do not switch directly).
How to return your parcel
If you are a registered user
, login into your account in the order section and create the return label from here
In case you made your purchase as a guest user
, see the dedicated section in the website footer Order Status
and search for the order containing the product(s) for which you wish to make a return.
Here how to make your return:
- Select the product(s) you want to return
- Select one from the available options to justify your return
- Insert the parcel quantity you will use to ship back your order: 1 will be enough!
- Confirm the process and you will receive via e-mail the return label to be downloaded and printed. Stick it on the original box (or on another equally sturdy box) and cover the original shipment label.
Please make sure that the label is firmly attached to the parcel otherwise we may not accept your return and it may be rejected
- Book the courier according to your availability
- If you selected Express shipping, book with FedEx calling +852 27303333 according to your availability or book online your return here
Orders placed until December 6th with Express shipping, will continue to use the DHL courier also for the return procedure. FedEx service will start on the 7th December.
Your return will be processed within 3 working days from parcel delivery to our warehouse. You will be refunded with the same payment method as the one used to make the original purchase; the time it takes for you to receive your refund varies according to credit institute. You will only be refunded for the purchased product, any costs incurred for shipment or other additional services will not be refunded.
If your return does not meet the conditions listed, the package will be sent back to you without receiving the refund.
For further information please send an email to firstname.lastname@example.org.