Orders can always be returned free of charge, within 14 days of receipt.
Any orders returned to us without first creating a return request in the dedicated section of the website, will not be accepted.
Make sure the products are in the same condition as you received them, free of signs of use and with the tag and the warranty seal still attached. Otherwise, we will not be able to accept your return and make a refund.
No size/color changes can be made. You will need to place a new order after returning the items to be replaced.
If you selected in-store pick-up as shipping method, you have 5 days to collect your order. In case you won't be able to pick it up within this time, the store can proceed to return it to our warehouse.
After reading the policy, you can return an order in two ways:
Registered user: log into your account on the "My Orders" page and create the return from the dedicated section;
Be advised that changing your location while shopping will remove all the contents from your shopping bag