Shipping

Standard shipping has a different cost depending on the country in which you are ordering. Please see the "Shipping" section for more information. Upon appropriate advertising, Patrizia Pepe may offer promotions for free standard shipping. In-store pickup is currently available only in some countries and is always free of charge.

Orders are shipped daily, Monday through Friday. All orders received on Saturday and Sunday will be processed starting Monday morning. We use TNT for deliveries in Italy, and FedEx or UPS for abroad, during business hours. For the U.S. and the rest of the world, the most commonly used courier is UPS. In exceptional cases, the company may reserve the right to rely on couriers other than those indicated above.

During the purchase process, in the "Shipping" section, you can indicate a delivery address that is different from the one previously saved in your profile, but which is in the same country as the one from which you are browsing. If after starting the purchase process you find that you are using the website for a different country than where you want to ship the package to, you will need to change countries and re-enter the order.

Unfortunately, no, you cannot change an order after it has been confirmed. If you made a mistake in entering your information, you can request cancellation of your order by sending an email to our customer service team.

No, our online store is able to ship to Europe in EEC member countries, the United States, Canada, Hong Kong, Israel and the United Arab Emirates. You can check this information in the appropriate section.

You will be able to select the most convenient pick-up point for you by choosing the ‘Pick-up point’ shipping method when placing your order. You will be asked to enter the address or postal code of your location. You can then select your preferred pick-up point by clicking on one of the options shown on the map and then confirm your choice by clicking the ‘Choose this point’ button. Remember that your order will be available for collection for 5 days (TNT) or 10 days (UPS). When you pick up your order, please bring with you the shipping confirmation email and an identity document. If you are unable to collect your package within the timeframe, it will be sent back to our warehouse and we will issue a refund as soon as we receive it.

Normally this does not happen on the first delivery attempt. In the event that the first delivery attempt is unsuccessful, it is at the discretion of the specific courier to contact you before reattempting the delivery.

Confirmation of the order is sent with an email message to the email address given during the purchase process. With the receipt of the email, we confirm that the payment was successful and the goods selected in the shopping cart are confirmed.

If you have selected in-store delivery, you will receive an additional email notifying you of the arrival of the package at the selected store. You will have 5 business days to pick up your order, after which it will be sent back to our warehouses. To pick up the order you will need to show the order receipt and an ID of the person picking up the order.

If you placed your order as a registered user, after logging in, you will be able to see the progress of your order in the "MY ACCOUNT" section. When your order is handed over to our courier, the "Track your order" link will be available.

If you placed your order as a guest you will find the shipping details at the bottom of the "Order Status" section, by entering your order number and email address used during checkout.

Timeframes may vary depending on the geographic area from which the order is being placed and the time of the year (during peak periods such as Black Friday, deliveries may be slower). Orders placed after 1 P.M. (CET) will be processed the next business day. Orders placed on holidays (according to the Italian calendar) will be processed on the first available business day.

In general, delivery will be made in approximately 7 to 10 business days for Europe and 15 to 20 business days for the rest of the world. Timing may vary depending on holidays (based on the Italian calendar).

By selecting Express Shipping and for orders placed before 2 P.M. (CET) Mon to Fri, delivery will be made within 24 hours, except for some areas. Orders placed on Thursday after 2 P.M. (CET) and orders placed on Friday by 2 P.M. (CET), will be delivered the following Monday. Orders placed from Friday after 2 P.M. (CET) to Sunday will be delivered the following Tuesday.

Patrizia Pepe will be able to arrange a new shipment to the same address or to a different address within the same country where you registered. Should the order be returned for a second time, we will be forced to cancel your order and withhold the shipping costs from your refund.

In this case, it is necessary to contact our customer support team by email as soon as possible, providing photos of the tampered package and a description of what happened. It is also very important that you do not throw away the original packaging, which could be subject to examination for appropriate checks by the courier. Investigation paperwork with couriers may take up to 10-15 days to complete.

As soon as you receive your return label, the pickup reservation does not happen automatically, but you will have to contact the courier to book the pickup of the package to be returned depending on your availability. In the "Returns" section at the bottom of the page you will find return instructions and all contact information for our couriers.